Customer Care Policies

Customer Service Information

 

      OUR PROMISE:

     TO DELIVER THE LARGEST SELECTION OF OLIVIA AND JOY PRODUCT, AT  THE BEST VALUE, WITH UNCOMPROMISED SERVICE. EVERYDAY.

 

 

  • Contact Us Anytime: customerservice@oliviaandjoy.com
  • Our NY based Customer Service department is available Monday through Friday from 10:30 am. through  7:30pm. Eastern Standard Time.  We will respond to all email inquiries on the next BUSINESS day, in the order in which they have been received .

 

Shipping + Handling

 

 

  • Hours of Operation: We ship on weekdays, Monday through Friday from our Fontana, California warehouse during Pacific Standard Time. We do not ship on holidays or weekends.
  • Processing Time: Orders received by 12pm Eastern Standard Time usually ship within 48 hours, pending credit card authorization and inventory availability.Orders placed on weekends will process the next business day.
  • Free Shipping: We ship domestic (US) orders for free using Fedex Ground. PLEASE NOTE WE DO NOT REQUIRE A SIGNATURE AT DELIVERY. SHOULD YOU REQUIRE ONE, PLEASE CONTACT FEDEX DIRECTLY WITH THE TRACKING NUMBER PROVIDED IN YOUR SHIPMENT CONFIRMATION.

  • Shipping RestrictionsWe currently do not ship with USPS, therefore we cannot ship to APO,FPO PO Box and Rural Routes.
  • International Shipping: We currently do not ship to addresses outside the United States.

  

 

Returns + Exchanges

 

 WE WANT YOU TO BE HAPPY....ALWAYS

  • If you live in the domestic US and are not satisfied with your purchase from OliviaandJoy.com, you may return it for a full refund within 30 days of initial purchase. If past 30 days but within one full year, you may return your purchase for a site credit, which will be issued in the form of a gift card in the original purchasers name. You must register on our site to redeem the gift card
To request a return or exchange from us:
We do not need you to return a damaged item. We will just replace it as long as it is within a year of the purchase and you can provide pictures to prove it. We will handle the request via email.
To request a return or exchange from another store:
please try to return the item to the retailer you originally purchased  from. We do not honor returns for dissatisfaction however, if the goods are damaged due to wear, and if you are past the store's return policy date, but within a year of purchase, we will issue a  credit to be used towards a future purchase from our site. Credits will be issued in the form a a specialized code to be entered at checkout.
We apologize but we cannot issue refunds for purchases made at other retailers. 

Other Terms that may Apply